Practice Information

Walk In Appointments

Walk in appointments will be accommodated where possible.

Please be aware that patients who arrive without an appointment may experience a delay, unless in the case of an emergency.

Online Bookings are now available.

Referrals

Doctors at this practice routinely handle common health problems.

When necessary, they may seek a Specialist opinion.

You can discuss this with your Doctor, including any potential out of pocket expenses.

Results

Results are reviewed by the Doctors and acted upon in a timely manner, with your health in mind.

We will contact you if necessary but it is recommended that an appointment be made to discuss the results.

Interpreter Service

An interpreter can be arranged prior to your appointment.

Please notify reception if you require an interpreter at your consultation.

Telephone

To maintain confidentiality we avoid telephone interruptions to Doctors.

The Nurse may be able to help you or a message can be given to the Doctor and your call returned as soon as possible. Urgent enquiries will be put through.

Telephone consultations are available for eligible patients.

Recall and Reminder System

As our practice is committed to preventive care, we may send you an occasional reminder regarding health services appropriate to your care.

Billing

Tweed City Family Practice is a mixed billing practice

We presently have a combination bulk billing and private fee structure; each doctor specifies their own fees, which may vary from one to another. To clarify, please ask our reception staff.

Medicare Rebates (Available with current Medicare Card).

Please also indicate if you need a longer appointment with the doctor for a full check-up, pap smear, insurance medical, counselling, surgical procedures or full skin examinations.

Payment
Fees are payable at the time of consultation by cash, credit card or EFTPOS. Accounts are unfortunately not able to be given.

Bulk Billing
Weekdays we offer bulk billing to pensioners aged over 65 years and children under 16 years of age, Concession card holders, and Veteran’s Affairs card holders.

Fees

  • Level A consult: $50.00
    Medicare rebate: $18.20
    Out of pocket: $31.80

  • Level B consult: $75.00
    Medicare rebate: $39.75
    Out of pocket: $35.25

  • Level C consult: $110.00 
    Medicare rebate: $76.95
    Out of pocket: $33.05

  • Level D consult: $150.00
    Medicare rebate: $113.30
    Out of pocket: $36.70

  • Dive medical: $120.00

  • A private fee applies to commercial driving medicals. Please call reception for details.

Feedback and Complaints

If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously. Please:

Phone: 07 5513 0200

Email: reception@tweedcityfamilypractice.com.au

Matters which are unable to be resolved within the practice may be referred to:

Office of the Health Ombudsman
1800 043 159
hccc@hccc.nsw.gov.au
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012

If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously. Please:

Phone: 02 9527 1188

Email: reception@wooloowaremedicalpractice.com.au

Matters which are unable to be resolved within the practice may be referred to:

Office of the Health Ombudsman
1800 043 159
hccc@hccc.nsw.gov.au
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012