Practice Information
Walk In Appointments
Walk in appointments will be accommodated where possible.
Please be aware that patients who arrive without an appointment may experience a delay, unless in the case of an emergency.
Referrals
Doctors at this practice routinely handle common health problems.
When necessary, they may seek a Specialist opinion.
You can discuss this with your Doctor, including any potential out of pocket expenses.
Results
Results are reviewed by the Doctors and acted upon in a timely manner, with your health in mind.
We will contact you if necessary but it is recommended that an appointment be made to discuss the results.
Interpreter Service
An interpreter can be arranged prior to your appointment.
Please notify reception if you require an interpreter at your consultation.
Telephone
To maintain confidentiality we avoid telephone interruptions to Doctors.
The Nurse may be able to help you or a message can be given to the Doctor and your call returned as soon as possible. Urgent enquiries will be put through.
Telephone consultations are available for eligible patients.
Recall and Reminder System
As our practice is committed to preventive care, we may send you an occasional reminder regarding health services appropriate to your care.
Privacy and Confidentiality
Your privacy record is a confidential document. It is the policy of this practice to maintain complete security of your personal health information at all times, and to ensure that this information is only available to authorized staff members. We abide by the National Privacy Principles. Please ask reception staff for a copy of our privacy policy.
Billing
Tweed City Family Practice is a mixed billing practice.
From the 4th of September 2023 all patients will be charged a private fee unless they are children under 16, Centrelink concession card holders including pension card holders and DVA (Gold Card).
Please click on the link for more information why there is a Gap payment. (press here)
Bulk Billing
Weekdays we offer bulk billing to children under 16, Centrelink concession card holders including pension card holders and DVA (Gold Card).
Medicare Rebates (Available with current Medicare Card).
Payment
Fees are payable at the time of consultation by cash, credit card or EFTPOS. Accounts are unfortunately not able to be given.
Please also indicate if you need a longer appointment with the doctor for a full check-up, pap smear, insurance medical, counselling, surgical procedures or full skin examinations.
Fees
Level A consult: $50.00
Medicare rebate: $19.60
Out of pocket: $30.40Level B consult: $75.00
Medicare rebate: $42.85
Out of pocket: $32.15Level C consult: $112.00
Medicare rebate: $82.90
Out of pocket: $29.10Level D consult: $150.00
Medicare rebate: $122.15
Out of pocket: $27.85Dive medical: $120.00
A private fee applies to commercial driving medicals. Please call reception for details.
Feedback and Complaints
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously. Please:
Phone: 07 5513 0200
Email: reception@tweedcityfamilypractice.com.au
Matters which are unable to be resolved within the practice may be referred to:
Office of the Health Ombudsman
1800 043 159
hccc@hccc.nsw.gov.au
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously. Please:
Phone: 02 9527 1188
Email: reception@wooloowaremedicalpractice.com.au
Matters which are unable to be resolved within the practice may be referred to:
Office of the Health Ombudsman
1800 043 159
hccc@hccc.nsw.gov.au
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012
