Shop 128, Tweed City Shopping Centre

54 Minjungbal Drive

Tweed Heads South, NSW 2486

 

Open Monday - Friday 8.00am - 5.00pm  I  saturday 8.30am - 12.30pm

(dAYLIGHT sAVINGS tIME)

Our Services

SENIOR'S CARE

IMMUNISATIONS

 

Immunisation protects against a range of preventable diseases and infections.

Childhood immunisations, catch up immunisations, travel immunisations and occupational health immunisations

are amongst the range of immunisations provided.

 

Please phone reception for appointment.

For all after hours Home Care

please contact the

National Home Doctor Services on

Ph: 137425

 

 

Tweed City Family Practice

is a mixed billing practice

We presently have a combination bulk billing and

private fee structure;

each doctor specifies their own fees, which may vary from

one to another.

To clarify, please ask our

reception staff.

 

 

Medicare Rebates (Available with current Medicare Card).

 

 

Please also indicate if you need a longer appointment with the doctor for a full check-up, pap smear, insurance medical, counselling, surgical procedures or full skin examinations.

 

 

 

 

 

 

 

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This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act.

 

 

To obtain a copy of our

Privacy Statement or your medical records, please ask.

 

 

Your medical records are private and confidential, and only available to authorised members of staff.

 

 

All information at Tweed City Family Practice is managed in accordance with the National Privacy Principles of the Privacy Act.

Patient Privacy

If you have any concerns, complaints or  suggestions about any aspect of our service we

would appreciate hearing

about them and will take them

seriously.

 

Phone:

07 5513 0200

Email:

 

or use the suggestion box at our Practice

 

Matters which are unable to be resolved within the practice may be referred to:

 

Office of the Health Ombudsman

1800 043 159

hccc@hccc.nsw.gov.au

Locked Mail Bag 18

STRAWBERRY HILLS NSW 2012

Feedback and Complaints

Our Fees

 

Charges

 

Level A consult

Level B consult

Level C consult

Level D consult    

Medicare Rebates

 

Level A consult        $    16.95

Level B consult        $    37.05

Level C consult        $    71.70

Level D consult        $ 105.55

Out of Pocket

 

Level A consult

Level B consult

Level C consult 

Level D consult

$   40.00

$   65.00

$ 100.00

$ 135.00

$   23.05

$   27.95

$   28.30

$   29.45

Payment

Fees are payable at the time of consultation by cash, credit card or EFTPOS. Accounts are unfortunately not able to be given

 

Bulk Billing

We offer bulk billing to pensioners aged over 65 years and children under 16 years of age, Concession card holders, and Veteran’s Affairs card holders.

 

Results Procedure

 

Revision of your results is important. Make an appointment to

discuss these with your doctor.

 

Due to confidentiality issues, no results will be discussed over the phone.

Emergency Care

 

Our practice has a fully equipped treatment room that enables our doctors

to cater for the majority of routine accidents including

suturing wounds, removal of foreign materials from eyes etc.

Recall and Reminder System

 

Committed to preventative care, your doctor will seek your permission to

be included on our reminder system.

 

Routinely, we may issue you with a reminder notice offering you

preventative health care services appropriate to your condition:

 

 e.g. diabetic register, pap screening, asthma register,

and aged care assessment programmes.

 

If you do not want to be part of this scheme, please let your doctor or reception know.

Telephone

 

To maintain confidentiality, we avoid telephone interruptions to doctors.

 

The nurse may be able to assist, or if you wish to speak to your doctor, a message will be taken and

your call returned as soon as possible.

 

Urgent enquiries will be put through.

 

Please be aware that consultations will not be conducted over the phone.

My Health record is a secure online summary of your health information.

 

Assisted Registration is available at this practice,

ask your doctor or receptionist at your next visit.

 

This practice can now upload a health summary from

your records to your My Health Record.

 

For further information visit www.myhealthrecord.gov.au

 

EMAIL:   reception@tweedcityfamilypractice.com.au

 

PHONE: (07) 5513 0200

 

FAX:       (07) 5513 0201

ADDRESS:

 

Shop 128, Tweed City Shopping Centre

54 Minjungbal Drive

Tweed Heads South, NSW 2486

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